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Return and Refund Policy Change-of-Mind Returns Laramoon does not accept returns or exchanges for change of mind. Please review the product description, sizing, shade options, and care information carefully before placing an order. Intimate-Contact Products Moon Skin and Moon Sticky Bra are intimate-contact products. For hygiene reasons, products that have been opened, worn, tried on, used, or removed from their protective packaging cannot be returned or exchanged. Damaged, Defective, or Incorrect Orders If an order arrives damaged, defective, or different from what was ordered, contact Laramoon promptly. Include: • The order number • A clear description of the issue • Clear photos or a video showing the product, packaging, and problem Do not return an item before receiving return instructions. Claim Review Submitting a claim does not automatically guarantee a refund, replacement, or other resolution. Laramoon will review the order details and supporting evidence before confirming the appropriate outcome. Approved Product-Issue Claims When a damaged, defective, or incorrect-item claim is approved, Laramoon will provide the required next steps and cover the necessary return shipping cost. Depending on the circumstances and product availability, the approved resolution may include a replacement or refund. Refund Processing When a refund is approved, it will be issued to the original payment method. The time required for the refund to appear depends on the payment provider and financial institution. Non-Returnable Items Opened, tried-on, worn, used, or hygiene-sensitive products cannot be returned unless Laramoon confirms that the item qualifies under an approved damaged, defective, or incorrect-order claim.